FAQs
Orders & Shipping
When will my order ship?
We ship orders on Monday and Tuesday (except for major holidays) to help ensure delivery by the weekend. Orders need to be received by 10 a.m. central time on Tuesday in order to ship that week. Orders placed after 10 a.m. central time on Tuesday will be held until the following week.
You will receive an email when your order ships with the tracking information. Another notification will land in your email as soon as your butter has been delivered.
Can I pick up my order?
Yes, place your order on our website and at checkout select the on-farm pick up option. We’ll then reach out when your order is ready for pick up at the farm, typically within 24 hours.
Do you have a farm store? Can I swing by the farm to grab some butter?
Currently, we do not run a farm store and our butter is stored in a licensed food
warehouse located off site. For the quickest pick up, place an order on
our website and select on-farm pickup. It can take up to a day for us to get
your order ready. If you need your butter sooner please leave a note in the box
at checkout and we’ll do our best to accommodate.
Where can I find your butter?
You can order directly from our website. Visit our shop page to select your products and check out securely online. Our butter is also sold in a few select retail locations.
Find Our Butter at These Locations:
Benoit Cheese Haus
23920 County Hwy F
Ashland, WI 54806
726 N Midvale Blvd
Madison, WI 53705
6700 W State St
Wauwatosa, WI 53213
Metcalfe's Market West Towne
7455 Mineral Point Rd
Madison, WI 53719
Do you ship nationwide?
Yes, we ship our butter to customers across the continental United States via UPS. Orders are shipped on Mondays and Tuesdays to help ensure delivery by Friday.
Do you ship internationally?
At this time, we cannot ship internationally.
How is the butter and cheese shipped to ensure it stays fresh?
Our butter and cheese are carefully packed with ice packs and insulated materials designed to keep it cool and fresh during transit. Packaging changes with the seasons, you'll see more robust packaging during warmer months.
We recommend refrigerating or freezing your butter immediately upon arrival. Cheese should be refrigerated. We take care in packaging to ensure it remains cool during its journey to you. Even if your butter greets you at room temperature, rest easy knowing it's still perfectly safe and delicious to eat.
Butter & Cheese Storage
How should I store butter and cheese?
Butter:
For optimal freshness, store your butter in the freezer. Planning to spread your butter
soon? Simply keep it in a covered dish on your counter or place it in the refrigerator, neatly wrapped in its original foil.
Are you in the mood for a modest buttery delight? Use the desired amount and securely wrap the remaining butter in the foil before storing it back in the fridge or freezer.
After opening the butter, we recommend using it within a few weeks for the best taste and quality.
Cheese:
Cheese should be stored in the warmest part of the refrigerator, such as the vegetable drawer, which typically provides a slightly higher humidity. The ideal storage temperature for most cheeses is between 35°F and 45°F.
Can I freeze butter & cheese?
Butter:
Absolutely! Our butter loves a good chill and it freezes beautifully. Freezing butter is the
BEST method for keeping its fresh flavor. Just wrap it tightly to protect it from the icy elements and prevent it from picking up off flavors. When you're ready to use it, thaw it in the refrigerator for a few hours.
Cheese:
It's generally best to avoid freezing cheese. While freezing can extend the life of cheese, it can also alter its texture and flavor.
What is the “Best By” date? Can I still use it if it's past that date?
The "best by" date is just a suggestion on freshness, it is not a safety date. Our butter is a sturdy champion and can hold its quality and flavor beyond that date, especially when kept in the freezer.
About the Butter
How do you measure the butter? There aren’t marks for tablespoons.
Here are a few tips that might help:
Our butter is crafted in an 8-oz roll, which is equivalent to 1 cup or 16 tablespoons. Cut the roll in half and you have a half cup or 8 tablespoons.
If you have a kitchen scale, 1 tablespoon of butter is 14.125 grams.
If you don’t have a scale, you can use visual cues. For instance, a tablespoon of butter is roughly the size of a full thumb.
What is the easiest way to open a roll of butter?
Each roll of butter is tightly wrapped in foil. The end of each piece of foil is folded to a point and then sealed with the label (similar to wrapping a gift, you fold the ends to a point and then tape it).
To open a roll, locate where the foil starts to fold under the label. Place a sharp knife (a paring knife works well) under the folded foil and, with the sharp edge of the knife facing away from you, slide the knife under the label to slice it. It will cut the label halfway. Turn the roll and repeat this for the other half.
Opening your butter this way allows you to easily rewrap your butter in its foil. The labels have a strong adhesive so trying to pull the label off will rip the foil and you likely won’t be able to rewrap your butter. You’ll notice the location of the folds will vary from roll to roll. That’s because we hand wrap and label each roll and, well…we’re human, so there is variation in each roll.
Is the butter A2/A2?
We have been strictly breeding for A2/A2 cows for years. However we don't genetic test
every cow to see if she is A1 or A2. It can take a few generations to become A2/A2.
At this time, we're not all A2/A2 but we are moving to it, it just takes time.
Is your butter organic?
While we follow sustainable and responsible farming practices, our products are not
certified organic.
Is your butter non-GMO?
Since cows and their milk are not genetically modified, the labeling of dairy products as non-GMO or GMO isn't possible.
About the Cows & Farm
What do your cows eat?
Our cow's diet is 80% grass, the balance is shelled corn, soybean meal, cottonseed
and a vitamin and mineral blend. The cows eat a custom formulated diet that is
balanced for them by their very own nutritionist, Katherine.
Do you offer tours of your farm?
Currently, we offer limited tours. Tours are announced in our email newsletter.
